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Fri 15th May 2020 - Propel Friday News Briefing

Story of the Day: 

Piano Works founder launches campaign to transform public spaces into al fresco dining areas: Alan Lorrimer, founder of dining, drinking and live music concept The Piano Works, is calling on operators nationwide to support the #UKGrandOutdoorCafé, a campaign to safely restart the UK hospitality industry by transforming public spaces and streets into al fresco dining spaces while adhering to physical distancing. The campaign proposes seating on pavements, squares and open spaces outside of restaurants and bars be permitted and is calling on the government to issue a directive to grant local authorities a temporary deregulation to allow tables and chairs outside existing hospitality businesses. The proposal requests operators would be allowed the flexibility to extend their current licensing conditions and trading hours with no additional fees charged and zoning regulations until September in order for selected spaces to become designated pedestrianised zones. The public can then enjoy physically distanced meals and drinks with members of their household safely. Fund-raising for food and drink vouchers is a key component to the campaign so front line workers can use them at #UKGrandOutdoorCafé venues. Several operators have shown support for the campaign including Kiln, Brat, Smoking Goat, St Austell Brewery, Albion and East, The Breakfast Club, Corazon and Poppies. Lorrimer said “This initiative aims to safely get people back on to our high streets and into our town and city centres. With the government’s help we can break down the barriers of nervousness and anxiety slowly. Dining and drinking outside while enjoying the great British summer is an exciting and safe place to start on our journey to recovery.”

Industry News:

Mark Derry to outline alternative proposal for how post-lock-down restaurant and pub industry can kick-start economy in latest Premium column: Propel insights editor Mark Wingett will talk to Mark Derry, executive chairman of Brasserie Bar Co, about an alternative proposal for how the post-lock-down restaurant and pub industry can kick-start a vital part of the UK economy as part of this week’s Premium Opinion, which will be sent to subscribers on Friday (15 May) at 5pm. Meanwhile, Philip Kolvin QC will give his views on the long-term impact of covid-19 on the future of the social economy and there will be the latest sector rumblings in Premium Diary. Propel Premium subscribers also receive their morning newsletter 11 hours early, at 7pm the evening before our 6am send-out, discounts to attend Propel conferences and events, and regular columns from Mark Wingett. Subscribers also receive access to our database of multi-site companies, which has grown to 1,600 businesses. An annual premium subscription costs £395 plus VAT for operators and £495 plus VAT for suppliers. Email

Domino’s – ‘Amazon’s investment in Deliveroo will result in driving small and independent food businesses out the market’: Domino’s Pizza Group has told the Competition and Markets Authority (CMA) that Amazon’s investment in Deliveroo would “result in driving small and independent food businesses out the market”. The CMA provisionally cleared the deal last month after Deliveroo warned it would have to cease operations without the cash injection. Amazon was the lead investor in Deliveroo’s $575m funding round, announced in May last year. Its stake, thought to be worth about $500m, has been frozen by the regulator as it conducts an investigation into alleged competition concerns raised by the deal. The CMA invited comments on its provisional findings and has received a number of responses, including from Domino’s and All Our Bars, the south east-based pub and bar group, as well as from Amazon defending the deal. In a 30-page-plus response that included testimonials from its franchisees, Domino’s said the “transaction will have irreversible and damaging effects on competition”. It added: “It will allow the parties to leverage Amazon’s dominant ecosystem, by engaging in cross-selling and data collection/use/sharing. This would provide them with an unfair advantage against which small and independent businesses would struggle to compete. It will enable Deliveroo to continue its loss-making expansion strategy supported by Amazon’s substantial financial reserves. In the mid-term, this will result in driving small and independent food businesses out of the market – unless they agree to become captive members of the Deliveroo platform, thereby squeezing already thin profit margins.” All Our Bars chief executive Paul Wigham said: “If it (Deliveroo) has issues with finance, then it should take the routes the bricks and mortar retailers have had to take and you should not allow Amazon to take dominance in one of the last areas where it does not pervade.” In its response, Amazon said the “minority investment” would not result in a substantial lessening of competition. It added: “The online grocery offering is fundamentally different from Deliveroo’s, and the decision to invest in Deliveroo is completely independent from any incentive we might (but for clarity, does not) have to re-enter online restaurant food delivery in the UK.”

Restaurants, pubs and coffee shops among things most missed by Brits during lock-down, concrete plan needed for how industry will return: Visiting restaurants, pubs and coffee shops are top of the list of things British people miss the most during lock-down, according to new research. In the survey carried out by Allegra Strategies, when asked which of 17 social outings they missed the most, an overwhelming number cited visiting cafes and coffee shops (second at 42%), restaurants (fourth at 29%) and pubs and bars (fifth at 19%). Visiting friends and family (60%) came top with travelling/day trips third (31%). But the survey found while there was still a threat to people's health the majority don’t think businesses should be reopened soon to preserve the economy. Allegra Strategies chief executive Jeffrey Young said the government now needed to set out a concrete plan for how the hospitality industry would return and protect the millions of people working in the sector. He added: “The warmth of hospitality is what we all yearn for. Our restaurants, coffee shops and pubs are at the very heart of British life. They have also become a reason to go to the high street. They are a natural addendum to the shopping trip. Social distancing measures will undoubtedly have a long-term and profound impact on the sector. Even where there is enough footfall, the rate at which restaurants can accommodate people (in terms of reducing table numbers) will be far lower, which leads to less revenue and lower staff numbers. The impact on hospitality workers, of which there are millions, is quite catastrophic and heart-breaking. The government has done much to help so far but I believe the only way forward is to have flexible furlough for a far longer period to help this sector.”

New York City caps fees for food delivery apps: New York City has placed limits on how much food delivery apps can charge restaurants that use their platforms. The state has capped third-party delivery commissions at 5% (plus 15% with driver delivery) up until and for 90 days after the state lock-down has been lifted. A second part of the bill package also prevents third-party delivery companies from “charging restaurants for telephone orders with customers that did not result in an actual transaction during the call” for the 90-day period after the state lock-down ends, though the city council is working on enacting those protections on a more permanent basis. There have been complaints about fees charged by firms amid skyrocketing deliveries during the lock-down. Other US cities such as San Francisco, Washington and Seattle have also introduced tighter rules.

CACI – new safety-first consumer mindset emerging: CACI, the marketing, technology and data company, has identified ten ways consumer outlook and behaviour has changed as a consequence of coronavirus and the lock-down. According to the findings there have been significant step changes across every aspect of their lives with a new “safety-first” mindset emerging. The survey found working circumstances have changed for 80% of consumers, with 24% having reduced disposable income. It also revealed consumer behaviour differs significantly by age with regard to leisure and food and beverage, with 18 to 24-year-olds still planning to visit pubs, bars and restaurants after work, visit parks and use their local high street. However, those aged 65-plus, while still planning to visit parks, high streets and places of work, prioritise museums, galleries and golf courses above all other leisure activities. A total of 44% will walk more, while 6% will use their cars more regularly. Conversely, public transport will suffer, with 31% using trains less frequently, 33% travelling less often on buses, and 36% conducting fewer tube journeys. Just under 60% of consumers will choose a brand if it treats its employees well, while 42% of consumers will choose a brand that treats its suppliers positively. Alex McCulloch, director of CACI, said: “Pre-covid-19, consumers were starting to make more considered choices about how they lived their lives, but the lock-down has accelerated the shifts exponentially. Regardless of age, geography or financial position, consumers will be making more informed choices about how they work, live and spend, with safety, localism and personal need being the key drivers of decisions.”
CACI is a Propel BeatTheVirus campaign member

Hospitality businesses coming together ‘to share knowledge and work collaboratively’ to navigate way through coronavirus crisis: Hospitality businesses are coming together to share knowledge and work more collaboratively as the sector navigates its way through the coronavirus crisis. It was one of the key threads to emerge from a remote forum hosted by business thinking and opinion communicator EP Business in Hospitality and Catering Scotland – and industry leaders believe the trend would continue in the longer term. Bosses also said they expected workforces will be downsized but hope many businesses can start re-employing from late 2021. However, they acknowledged the industry would lose talent as it finds work in other industries. There was also a concern over mental health among the young with bosses needing to ensure younger employees “do not lose faith in the sector”. Meanwhile, leaders said if the sustainability agenda has taken a short-term step back during this crisis, it will return with a greater emphasis and importance. Chris Sheppardson, chief executive of EP Business in Hospitality, said: “There is a notable desire to keep everyone communicating and collaborating during this crisis. While there is little clarity or certainty in terms of how the sector will operate in the coming months, keeping contact and communications open and consistent will ensure we are better connected, better informed and better placed to act when the time comes.”

MPs call on Deliveroo to protect income and safety of riders: A coalition of 44 cross party MPs are demanding Deliveroo protects the incomes and safety of its riders for the duration of the coronavirus (covid-19) pandemic. The MPs have sent a letter to the company’s chief executive Will Shu with six demands and in support of the Independent Workers Union of Great Britain’s (IWGB) campaign for the rights of Deliveroo riders. The IWGB has also launched a petition in support of its demands. The union and the MPs are demanding Deliveroo halts all dismissals of riders until the crisis ends; offers full pay to couriers that have to self-isolate because of covid-19; allow high-risk couriers to self-isolate for 12 weeks on full pay; offer adequate personal protective equipment for all riders; offer regular covid-19 tests to all riders; and provides a minimum standards guarantee, including a guaranteed pay of at least the minimum wage plus costs, holiday pay and sick pay. 

OpenTable welcomes bars and wineries to platform: Restaurant booking platform OpenTable has announced it is offering its reservation technology to all “drink-focused destinations”. While select bars and wineries offering food have previously been on the platform, OpenTable is now available for all drinking establishments globally. As venues reopen, OpenTable said customers can now use its platform to “discover and book a great spot to enjoy a drink”. Guests can also join a virtual waitlist and receive phone alerts when their reservation is ready. At participating wineries, OpenTable will offer the option to prepay for tastings for a contactless payment experience. 

Job of the day: COREcruitment is working with a mid-size restaurant business with an excellent reputation that is aiming at expanding internationally, specifically in the US. The business is keen to appoint an international director. Experience of taking a UK business abroad to either the Middle East, Europe or Asia would be great but US experience would be an added bonus. It is essential to also have excellent knowledge of growing quality dining offers and an enthusiasm for creating a great people culture. The salary is circa £100,000. Anyone interested can email with their profile or CV.
COREcruitment is a Propel BeatTheVirus campaign member

Company News:

Stonegate announces multimillion-pound support package for Ei publicans: Stonegate Pub Company has announced a multimillion-pound support package for licensees within the recently acquired Ei Publican Partnerships leased and tenanted business. The company, which completed its circa £3bn acquisition of Ei Group at the start of March, said all tied publicans operating on substantive agreements that are not in receipt of government grants would receive a three-month rent credit for the period April to June. To further support those publicans who are entitled to grants of between £10,000 and £25,000, and to enable them to “restart their business with confidence and ease cash flow”, trade credits of either 75% or 50% of the value of three months’ rent will be provided. Publicans in receipt of the £25,000 government grant will receive 50% trade credit for stock purchases. Those in receipt of the £10,000 government grant will receive 75% trade credit for stock purchases. In addition, tie release fees and fixtures and fittings rentals are cancelled for the same period regardless of a publican’s entitlement to grants. May’s planned price rise on tied products delivered to pubs has also been postponed until further notice. Stonegate said the support plan follows a detailed analysis across a representative sample of pubs and consultation with publicans to establish how the company could “best continue to support business partners through these unprecedented times”. It said: “Working within the spirit of the requirements of the Pubs Code adjudicator, the support is intended to provide an appropriate level of financial assistance to help Ei publicans through these turbulent times. The rateable value methodology applied in calculating government grants was used for the basis of the analysis.” Nick Light, managing director of Ei Publican Partnerships, said more than 80% of publicans who qualify for a grant have now received this payment. 

TRG to buy back five Food & Fuel sites: The Restaurant Group (TRG) is set to buy back five of the former Food & Fuel sites it placed into administration in March, Propel has learned. It is understood TRG has exchanged on a deal to buy the package, including The Queens in Crouch End, and the two Coco Momo sites in Kensington and Marylebone. It is thought a further party is in advanced talks to take a further package of four ex-Food & Fuel sites, which includes the Sporting Page in Chelsea and The Queens Head in Holborn. TRG acquired the then 11-strong Food & Fuel in September 2018 for £14.9m, stating the deal gave its pubs arm a presence in London, on which it hoped to build. Karen Jones, the executive chair of Prezzo, who co-founded Food & Fuel in 2006, was thought to have also run the rule over a handful of her former sites, of which she is understood to still own the freeholds. Propel understands TRG was keen to keep a number of the Food & Fuel sites but there was no guarantee that would happen after having to place the business into administration. Food & Fuel comprised leasehold pubs and cafe bars predominately in affluent London neighbourhoods, providing a premium offering tailored to local markets. At the time of its acquisition by TRG, the business comprised eight gastro-pubs, one sports pub and two cafe bars under the Coco Momo name. After acquiring the business, TRG added the former Cafe Rouge site on the Strand-On-The-Green to the Food & Fuel portfolio, reopening the site under the name The Steam Packet last year. Earlier this year TRG appointed restructuring firm RSM as administrator to Food & Fuel.

Miers – we are ready to come out of the blocks when we can: Wahaca co-founder Thomasina Miers has said the Mexican restaurant brand is “ready to come out of the blocks” when it is allowed to reopen again. Speaking to Elliotts chief executive Ann Elliott as part of Propel’s “navigating the coronavirus” series, Miers highlighted delivery as one avenue the 25-strong business will look to ramp up. She said: “We had just started to dabble in delivery before we shut the restaurants. We had done it for about three months across four of our restaurants. It was going really well. Despite launching 12 years ago we have always moved incredibly slowly because my biggest fear is that we lose our food quality. Lots of people grew twice as fast as us, getting to 50, 60, 70 sites and we just have 25, and I feel the delivery side is just the same. One way of looking at it is we were behind the curve for taking quite a long time but the result of that is we have had a great reception to our delivery offer. So, I feel now when we open in this brave new world – whatever it is going to be – we will be able to do lots of stuff like that, which we have already been testing.” Miers, who is backing Jonathan Downey’s #NationalTimeOut campaign, said longer-term the situation with rents and rates has to change. She said: “The rents before this happened, some of them were pretty astronomical, but operating on restaurants that are 40% to 50% busy, there will be so many people going bust. We are talking about a lot of jobs, if you think conservatively half the restaurants could hit the wall, that’s feeding half the amount of people they are supposed to on full rents and rates, that’s basically two million jobs at risk, that’s two million lives and the families they support. That’s a carnage for society. Even before this crisis there were casualties on the high street, the level of rents and rates was crazy. I think that will self-adjust in any case now.” Miers will share more of her thoughts in the video, which will be released on Friday (15 May).

Goodbody – we remain cautious on level of net debt at Marston’s: Goodbody leisure analyst Paul Ruddy has said he remains cautious on the level of net debt at Marston’s after the company announced it has secured £70m in additional liquidity by increasing its bank facility. With this 180-day facility, the government support on employee cost and deferred rent and rates relief, Marson’s said it believed it would meet it its obligations for the financial year, even if pubs remain closed. The group has also agreed amendments on its covenants on its bank debt for September 2020 and March 2021 and the meeting with bondholders on the securitised debt will take place on 29 May as previously announced. Marston’s will not pay a dividend for financial year 2020 and future dividends will be reviewed “when normalised trading resumes”. Ruddy said: “Marston had £1.4bn of net debt at FY19, made up of £745m of securitised debt, £335m of bank debt, circa £40m of cash and circa £350m of finance leases and lease related borrowings. Within the securitisation, the group has circa £75m of debt service required this year and an undrawn £120m revolving credit facility so bondholders will continue to be paid. Although it is good to hear Marston's has raised this £70m facility, which gives it sufficient liquidity to meet obligations beyond the end of the financial year, we remain cautious on the level of net debt. Marston's had started to plan to reduce debt levels prior to this crisis, which was a positive development for equity holders, however the current crisis unfortunately has thrown this off course.”

Greene King signs up tied Pub Partners for BII membership: Brewer and retailer Greene King has announced it is paying for its tied tenants in its Pub Partners business to become members of the British Institute of Innkeeping (BII). The support package applies to all Greene King’s tied pubs that are not on a short-term agreement, meaning about 800 pubs will now be signed up. The initial support is in place for two years and will be reviewed annually afterwards by Pub Partners. Greene King Pub Partners managing director Wayne Shurvinton said: “Paying for our partners to have membership of the BII was a decision we’ve been considering for a while and now more than ever our tenants need access to as much professional support and advice as possible. Since this crisis began we were able to immediately defer all collection of rent payments while pubs are closed, agree to replace our customers’ out-of-date and unopened kegs and casks for free, and provide direct financial support in the form of appropriate rent concessions to pubs that aren’t able to access government grants. We are also now looking at what further financial support we can provide when pubs reopen.” The BII is currently processing the list of Greene King Pub Partners pubs and will be contacting individual licensees to introduce the membership package.

Costa reopens further 46 sites: Costa Coffee, which is owned by Coca-Cola, has reopened another 46 sites across the UK for delivery and drive-thru. The company has reopened 31 drive-thru outlets and another 15 stores for takeaway only. It comes after Costa initially reopened four sites on 24 April, in Manchester, Bristol and Mansfield – two of which were delivery only and two drive-thru. Last weekend the business reopened a further 29 sites, comprising 12 delivery only – through UberEats – and 17 drive-thru outlets.

Ex-Polpo FD joins Whistle Punks: Axe-throwing operator Whistle Punks has appointed Stephanie Trigwell, formerly of Polpo, as its new finance director. Trigwell spent almost two years at the Russell Norman and Richard Beatty-founded concept, before leaving near the end of 2017. She also spent two years as head of finance EMEA at Cath Kidson and before that was head of UK finance at Mothercare for two-and-a-half years. Prior to that she was head of retail operations finance at Dixons Stores Group. John Nimmons and Jools Whitehorn launched Whistle Punks in 2016, and it now has sites in London, Birmingham, Bristol and Manchester. Earlier this year Propel revealed Whistle Punks, which is backed by Edition Capital, was in talks to take space at 1 Finsbury Avenue for what will be its debut central London site and second in the capital. Last year the company secured £1.5m of new investment from Edition.

Honest Burgers reopens more than half its estate for delivery: Active Partners-backed Honest Burgers has now reopened more than half of its estate, including six of its seven regional sites, for delivery. The company currently has 21 of its 37 sites reopened for delivery, including its Deliveroo Editions site in Swiss Cottage, and its restaurants in Brighton, Bristol, Cardiff, Liverpool, Manchester and Reading. It also hopes to add a further kitchen at the Editions site in Canary Wharf. The group is also in talks to take space at the Foodstars kitchen site in Colindale. Honest Burgers will not be doing click-and-collect or takeaway in the short-term. At the start of this month, co-founder Phil Eeles told Propel: “We want to keep hold of our guys and as employers we have a responsibility to start helping move the wheels of the economy too. We will reopen the sites that will generate the most profit. But profit for us right now is about getting revenue into the business to ensure we don’t have to do anything drastic when the government support falls away. It will also hopefully ensure we protect the people that make up our business.”

Friska launches at-home meal boxes offer: Healthy eating brand Friska has launched an “at-home” meal box offer in its home city of Bristol. Delivered to customer’s doors, the boxes comprise enjoy-at-home meals for four and for two people, which come with rice, slaw and dressing. There's also a range of soup, plus groceries and coffee. The business, which is backed by YFM Equity Partners, is delivering in Bristol on Mondays, Wednesdays and Fridays to postcodes BS1 to BS9. Orders for the next day must be placed by 11am the previous working day. The minimum order is £20. Griff Holland and Ed Brown founded Friska in 2009, and currently has 11 sites.

Ohannes Burger opens second UK site: Ohannes Burger, the gourmet burger restaurant with 16 restaurants across Turkey, has opened its second UK site. The franchise made its debut in Britain in November last year with a branch in Arnold on the outskirts of Nottingham. Now it has added a site in Long Row in Nottingham city centre to its portfolio after transforming the former Maryland Chicken takeaway premises. In order to operate within government guidelines, the store has opened initially on a click-and-collect basis as well as delivery through UberEats. FHP Property Consultants secured the letting on behalf of the private landlord. Ohannes is looking to expand its UK stores further into the East Midlands over the coming years.

Adam Handling launches delivery and collection service: Chef Adam Handling has launched a food delivery and collection service. Hame – the Scottish word for home – offers some of the dishes from his restaurants – The Frog Hoxton, Frog by Adam Handling and Adam Handling Chelsea, and a few he has developed while cooking at home during lock-down. Rather than providing hot dishes, the food from Hame will arrive fully prepared, ready for cooking and plating at home, complete with recipes and full step-by-step video instructions. Handling said: “ I've been asked on countless occasions to launch a food delivery service and I've replied in the same way every time ‘I would honestly love to but my food just won't travel well’. So, we’ve come up with a way that I think is going to work perfectly.” Hame is available Thursdays to Sundays and orders must be made 48 hours ahead of the preferred delivery or collection date. Delivery is available within a ten-mile radius of Frog by Adam Handling, although it will try to accommodate other requests. 

East London-based brewer launches contactless mobile beer delivery: East London-based Forest Road Brewing Company has launched a contactless mobile beer service for locals missing their pub pints during lock-down. The independent company is offering three of its own brewed beers from on board the Pint Mobile – a converted Citroën Berlingo – and is currently delivering within a three-mile radius from E8, but looking to expand that very soon. Owner Pete Brown said: “We have all of these kegs that are still fresh and tasting great, so I thought if people can’t get to the kegs, let’s bring the kegs to them!” All beers are £5 a pint including a branded glass to keep or customers can bring their own glass for a refill. The Pint Mobile carries 150 pints on board and a couple of cases of Forest Road cans and bottles. Founded five years ago, Forest Road supplies beer to many bars and restaurants, including Soho House Group, and is currently commissioning its own brewery. 

Former England rugby captain Phil Vickery launches food offering: Former England rugby captain and World Cup winner Phil Vickery has launched a food offering called No.3, which looks to provide high-quality cuisine that customers can collect and eat at home. Having initially planned to open a restaurant in Cheltenham this month, the former Celebrity MasterChef winner was forced to rethink the business model in the wake of the coronavirus crisis. Vickery and his team have launched the offering – named in honour of the prop’s playing days – as a call and collect service, with an online order option coming soon. Customers pre-order 24 hours in advance between 9am and noon. Collections are made between midday and 3pm from Wednesday to Saturday from Brickhampton Court Golf Complex in Churchdown, Gloucestershire. The initial menu including traditional dishes such as cottage pie, red wine sow braised beef and parmesan crusted chicken breast. Vickery said: “I want to offer good, tasty, wholesome food, supplemented by people coming together, having fun, sharing conversations and generally feeling good, all while eating genuinely delicious meals. Of course, at present, this social element isn’t possible, but we can still provide a fantastic taste experience for people to enjoy.”

Michelin-starred restaurant Benares and Three Cheers Pub Co provide meals to NHS staff: Michelin-starred restaurant Benares has provided 3,000 hot meals to NHS staff. The Mayfair-based venue is working in partnership with London-based financial company Market Financial Solutions to jointly donate funds to cover the costs of the meals. For every takeaway order it receives from its paying customers, Benares also donates one meal to NHS workers in its local area. Benares is delivering meals to Hammersmith, Charing Cross, Chelsea & Westminster and St Mary’s (Paddington) hospitals as well as local NHS medical centres in Mayfair, Knightsbridge and Victoria. Meanwhile, Three Cheers Pub Co, led by Tom Peake, Mark Reynolds and Nick Fox, has joined forces with non-profit organisation Open Kitchens to help feed elderly and vulnerable residents as well as NHS staff. The company is reopening the kitchen at The Rosendale in Dulwich with the aim of providing a minimum of 1,200 meals. The kitchen will be staffed by Three Cheers Pub Co members team who have volunteered their time free-of-charge to support the project. It aims to initially raise £3,000 to provide the meals, which will be delivered for free by Open Kitchens. 

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